• CONTACT CENTER PLATFORM

Cloud communication

Unified Cloud Communication

Your complete mobile communications system is here. Our cost-effective, hosted contact center platform seamlessly integrates with our contact center team, transforming your business into a 24/7 customer service powerhouse that leaves the competition in the dust.

Flexibility Devices

Scalability & Flexibility

Utilize our always-ready software to manage agents and customer service. All you need is a USB headset and computer or smart device to take calls. Plus, just as easily, you can configure settings and view reports.

Seamless Integration

Seamless Integration

Our automatic call distributor (ACD) integrates our cloud-based telephony platform with our 24/7 team of US-based agents to deliver a comprehensive communication solution. Your entire business can be run through this mobile platform, enabling real-time call results so you can manage campaigns and pivot as needed.

Advanced Scripting

Advanced Scripting

Move calls and leads through your custom funnel with ease using a variety of options and solutions. Our multiple-location lead-management system is nimble enough to create immediate responses across your funnel. Plus, reported are created, managed, and kept secure in the cloud.

Security & Redundancy

The Call Gurus’ cloud infrastructure operates on Amazon Web Services (AWS), which is designed and managed according to the highest standards of security and compliance best practices. That means your campaigns are built on one of the most secure computer infrastructures in the world.

Your calls always need to be answered. That’s why our network provides the highest level of reliability and redundancy through geographically dispersed and fault-tolerant architecture. Our cloud resources are continually monitored to ensure constant uptime and connectivity.

  • Contact Center Software Benefits

    You could manage calls onsite, but the likelihood is that you don’t have the architecture, security, and experience The Call Gurus can provide. We offer a full-scope solution with features that are essential to your business’s success.

  • Unified Contact Center Communication

    When you choose The Call Gurus as your call center solution, you gain access to our entire system—without having to purchase any expensive hardware or software. Our cloud-based system integrates with your existing systems to ensure a seamless transition. Your callers won’t notice any difference between speaking with your onsite team or outsourced contact center.

  • Seamless Integration

    By leveraging the cloud, we are able to deliver complete communications and contact center support to clients across the US. You are able to run your whole business operations through a mobile platform that provides real-time reports and transparency.

software

Advanced Scripting Tools for Inbound Contact Center Software

At The Call Gurus, we don’t provide cookie-cutter solutions. Instead, our call agents use targeted and customized scripts that improve your close rates as well as customer service. Whether you want to write your own scripts or have our team create something just for you, we’ll always work to capture leads and route them in the appropriate direction.

In addition, our scripting tools include a multiple-location lead-management system that is API enabled and allows us to immediately respond to customers at varying touchpoints. And you can create and manage reports right in the cloud.

Contact Center Software Advantages

The Call Gurus provides a comprehensive solution that meets our clients’ unique call center needs. Using virtual cloud call center software helps you connect with customers using inbound and outbound platforms, including voice, voicemail, email, chat, social media, and voice portals. This enables you 24/7 ability to community with customers, no matter where you (or they) are.

Some of the advantages of contact center software include:

  • Improved management of customer relationships from first contact until closed sale.

  • Connect with more leads through the use of industry best practices strategies and technology.

  • Better, more detailed reports enable you to optimize agent schedules and analyze efficiency.

  • Improved business intelligence through easy customer surveys.

  • Complete compliance with the Telephone Consumer Protection Act (TCPA).

Our seamless integration with your existing customer relationship management system (CRM) makes the entire process easy to implement.

When you choose The Call Gurus, managing customer service gets easier and your customer service and sales close ratio improve.

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