Omnichannel Customer Support
Seamless Connections Across Platforms
In today’s up-to-the-second digital world, your customers are everywhere—and they expect you to be there too. With The Call Gurus, you can meet and engage with customers exactly where they are—whether that’s on the phone, through email, via live chat, video, or on various social media platforms. See how our cutting-edge Omnichannel Customer Support can fit any form or function to help your business continue to grow.
Direct Communications
Show up exactly where your customers are.
Reduce
Interaction Costs
Create streamlined engagement through multiple touchpoints.
Cohesive Customer Experiences
Create a unified, integrated connection across channels.
When it comes to making a purchase decision, 64% of people find customer experience more important than price.
Voice
Four Outbound Clouds, One Solution
With our advanced platforms, we assist businesses in meeting their specific needs with tailored levels of efficiency, automation, and risk management. Our platforms offer three TCPA-focused dialing systems alongside one automated dialing system.
Blended Inbound
Enhance each inbound call with our advanced IVR system, offering extensive self-service by leveraging unified customer data. Intelligent routing to blended agent pools ensures high customer satisfaction at a lower cost, optimizing resources efficiently.
Digital Channels
Maximize your outreach and ROI with our integrated email solution for multichannel campaigns. Offering both Mass and Transactional options, our solutions support bulk sends and personalized agent-customer interactions
SMS
Streamline and economize routine tasks with our Automated SMS solutions, perfect for payment notifications and more. Our SMS solutions offer both Mass and Transactional formats, featuring advanced opt-out options, conditional sends, trigger responses, and agent-initiated messaging for efficient communication.
Chat
Our integrated chat solutions enable proactive customer service directly from your website, allowing agents to effortlessly transition between web chat and voice for a seamless, unified experience across channels.
Chatbot & Ai
Reduce agent costs and provide 24/7 service with our chatbot solution. Utilizing unified customer data for smarter responses, our system reserves agents for complex queries, ensuring efficiency without compromising customer experience or insights.