OUTBOUND
Outbound Call Center Services
Lead Generation
Let us identify opportunities you hadn’t previously considered to create more sales and growth.
Market Research
Learn what your competition is doing by allowing our team to research and gather valuable business intelligence.
Telemarketing & Upselling
Your dedicated agents will identify, engage, and convert prospects using proven sales tactics to close the deal.
Surveys & Feedback
Do you know why customers buy your products and services—or don’t? Get the feedback you need when we immediately survey your customers’ satisfaction levels.
Customer Retention
Improve communication with customers through targeted messages that create a more personalized follow-up experience.
Appointment Setting
You choose: We can use our system or integrate with your platform to set and confirm appointments, which results in an increased show rate.
Seminar & Event Registration
Our proven model of success allows attendees to register for all of your workshops and seminars. Plus, we confirm their attendance.
Scheduled Callbacks
This unique feature allows us to contact your customers at their convenience. Never miss a call or opportunity again.
Our Outbound Call Stats
Outsourcing to a team that is dedicated to driving results makes all the difference for your organization. Surpassing goals, KPIs, and performance targets is just part of what we do. On average, our agents:
Receive 40+ hours of training specific to your company
Meet 5 KPIs or targets as assigned
Outbound Call Center Solutions Help Grow Your Business
Even in today’s digital age, most companies understand how important it is to provide fast and professional customer service by phone. Unfortunately, for many of these companies, keeping dedicated call agents trained and focused can be a drain on resources. When you outsource, you are no longer limited! Your company is now poised to scale at your pace. That’s why so many companies trust The Call Gurus: We help to grow their sales while improving customer service. It’s a win-win!
Instead of balancing multiple clients, our agents are dedicated to helping your business grow. They receive specific training about your company to interface seamlessly with your customers as an extension of your in-house team. And because they are focused solely on your business, you’ll see the results. Our clients have consistently gained the ability to scale and meet growth and retention objectives. Your business will be more effective as you outsource inbound and outbound calls to The Call Gurus. Your internal teams are then free to focus on other needs to help your business succeed.
While we offer outbound calling services, we are not limited to telemarketing. We provide a variety of solutions that will position your business to dominate. These include:
Lead Generation
With our flexible call center platform, we are able to effortlessly manage customers’ concerns while building future sales opportunities. Our goal is to transform what seems complicated into easy. When you outsource to The Call Gurus, consider it done.
Market Research
Are you aware of the hidden opportunities to market and sell your business, products, and services? We dig deep to identify information that will help you stay abreast of market trends.
Increased Opportunities
We use targeted sales scripts during our calls to ensure a higher close rate. When looking for an effective call center service, you should choose one that embraces a two-way methodology: streamlined outbound strategies combined with a solid plan to increase inbound sales opportunities. Telemarketing and upselling are two of the ways we accomplish those goals as part of our outbound call center platform.
Knowledge and Insights
All businesses want to know how they’re doing in their customers’ eyes. Are they satisfied with your products and services? Are their expectations being met? We incorporate top survey and feedback platforms to track your customers and their views of your business.
Maintain Clients
Keeping a steady stream of new clients is vital for your business’s success. But retaining them is even more critical, especially when it comes to your reputation. Keeping customers is challenging without practical and purposeful outbound call center services. The Call Gurus utilize built-in technologies and tools to ensure great customer service. And that leaves you to do the other tasks that are most important to your business.
Manage Meetings
Talking to clients and customers on the phone is just one aspect of your business. Seeing them face-to-face is another important component of great service. Our contact center platform and appointment management allow you to schedule meetings and events with ease.
Scheduled Callbacks
Follow up is key to an excellent customer experience. Our automated technology, paired with live agent support, keep the lines of communication open. Add to that scheduled callbacks, and you’ll establish professional, profitable relationships with all of your stakeholders.
Results Are Our Priority
As your outbound call center, The Call Gurus ensures that your key metrics are hit on each project we manage. We are an extension of your business, and as such, our service fits seamlessly into your day-to-day operations. You focus on your tasks while we generate more sales and keep your customers raving about your products and services.
Trust The Call Gurus to provide professional live agents for all of your outsourcing communications needs. Look to us for your long-term needs as well as high-volume sessions throughout the year. Regardless of your call center needs, we can handle them.
The Advantages of Using Outbound Call Center Services
There are number of great returns associated with outsourcing your outgoing calls to customers and prospective customers. Here are the top 5:
Focus on your strengths
1Outsourcing outbound calls to The Call Gurus allows your employees to focus on what they do best: keeping your business on track with your strategic goals. This is one of the top reasons our business process outsourcing (BPO) contact center services are so popular!
Build your brand
Your company’s brand is likely its most important asset. By creating a positive experience and interactions with your sales and customer service teams, your reputation expands. And this is especially true when you conduct business primarily by phone or customers don’t visit your location. We ensure that your reputation remains stellar.
2Build your brand
Improve customer service
3A negative customer experience is one of the fastest ways to lose not only that customer but several others as word spreads. Your dedicated agents are trained to receive orders, close sales, and resolve any issues in a professional and efficient manner. The result: a positive customer experience.
Grow sales
The team that is on deck for your outbound calls receives extensive training on your company as well as phone sales techniques and customer service. They are experts in your products and services so they can discuss all of the features and benefits that motivate prospects to buy.
4Grow sales
Save time and money
5By using economies of scale and highly efficient call center software, we are able to deliver the services you need at an investment that works for you. You’ll optimize ROI, make your operation leaner, and ensure optimal efficiency.
Hire the Best of the Best
It can be challenging to hire the right people to make outbound calls. Success requires extensive knowledge, training, and practice, not to mention determination. You don’t need the stress in your life of low-skilled labor turnover. Instead, trust The Call Gurus, where you’ll gain access to highly trained phone specialists who love what they do and are motivated to help your business be successful.
Our full-service solutions provide the full gamut of services that will position your business to excel. Check out our full suite of services. Our nimble, cost-effective call center platform will more than meet your expectations.
To learn more about our outbound call center services, contact us at XXXXXXXXX. To receive a quote for our services or to discuss specific solutions, fill out our customer contact form. The best time to move forward is now, so don’t wait!
Outbound FAQs
What are outbound call center services?
Outbound call center services include phone outreach to your current and prospective customers. They can include a variety of solutions, such as:
- Lead generation
- Market research
- Telemarketing and upselling
- Surveys and feedback
- Customer retention
- Appointment setting
- Seminar and event registration
- Scheduled callbacks
How can contact center outsourcing help my business?
Following up with customers and generating new leads are the foundations of any successful business. The Call Gurus’ comprehensive outsourced solution is appropriate for companies of any size because it’s flexible and affordable. By being proactive with your outreach efforts, you ensure customer satisfaction and improve customer retention. Plus, with all of our services, you’ll not only create a better customer experience, but you’ll also gain valuable information about your market and competition. And when you roll in scheduled callbacks, appointment setting, and event registration, you’ll increase customer touches, which helps to personalize your company and create loyal, raving customers.
Are your outbound call center services available 24/7?
Yes! We know that business doesn’t just happen during appointed business hours, and if you’re unavailable when your customers want or need you, they will look for another provider. The Call Gurus provides 24/7 access and operations support through our outbound call center services. Whether you need automated services or live agents, we are your one-stop solution.
Is The Call Gurus HIPAA compliant?
Compliance is mandatory for companies that deal with patient medical records and sensitive data. All of our outbound call center software and activities are compliant with the Health Insurance Portability and Accountability Act (HIPAA), which confidentially protects patient medical records, personal data, and health-related information compiled and maintained by doctors, hospitals, insurance programs, and healthcare providers. From appointment setting and follow-up to important reminders, The Call Gurus offers active, engaged communication for medical professionals and others in the healthcare industry
How do your agents know how to handle my calls?
Our team members are provided with ongoing training that is industry specific and targeted to your company. We provide unique solutions, which require unique training. Through our onboarding process, we learn what’s important to you and your customers, and we ensure that our dedicated agents are following through on those specifications. As your needs change and grow, so does our training. The agents supporting your company are a natural extension of your in-house team, and the entire interaction is seamless to your customers.
How can we generate more leads?
To generate more leads, you first need a solid infrastructure. Our lead generation is able to target specific opportunities using our multichannel strategy. That includes:
- Lead verification. Our inbound and outbound agents confirm requests from customers and prospects using our intuitive call center software. Following verification, we can ensure that candidates are in the pipeline for ongoing communication, which leads to sales.
- Lead qualification. Having a lot of leads is wonderful, but those names are only good when they convert to customers. Our lead-qualification process helps us to sort through your leads to identify those who are likely to move through the funnel and produce sales.
- Lead conversion. Our agents are trained to turn leads into customers by asking the right questions at the right times. And along the way, they improve customer satisfaction and increase your bottom line.
What compliance standards do you maintain?
The Call Gurus follows all local, state, and federal regulations and standards. Our technology is powered by Amazon Web Services (AWS) and Twilio, and our infrastructure is backed by the most stringent standards, including HIPAA HiTech, ISO 27001, and PCI DSS. We also work with our clients specifically to ensure their individual standards are followed and maintained.
Can you help me develop my lead-flow mapping and scripting?
Absolutely! Part of our services include custom scripting for any industry and any need. You’ll receive the tools and resources to maximize your outreach plan, including:
- Brand enhancement. Our communication strategists and agents partner to craft copy that engages customers, builds trusts, and elevates your brand.
- Sales scripts. Our custom scripts transform qualified leads into revenue-producing customers.
- General communication. No matter what the reason for the contact, we’ll have polite, professional scripts at the ready.
Contact The Call Gurus to improve your customer experience and brand reputation!
CONTACT US
- 888.688.4457
- 2801 E Camelback Rd #200
Phoenix, AZ 85016
USA